GENERAL TERMS & CONDITIONS
This Website is owned by VIM Experiences & Events ("we", "us"). By registering and/or using this Website, You agree to the following terms, rules and regulations without limitation or qualification ("Terms and Conditions").
We may at any time revise these Terms and Conditions. You are bound by such revisions and should therefore periodically review these Terms and Conditions. Your use of this Website shall indicate your acceptance of these Terms and Conditions. If you do not agree to the Terms and Conditions, please do not use this Website.
This document has an informative aspect, and is to be sent attached to the pro forma invoice in order to allow the clients to establish their final purchase order.
Without prior written notification sent by the client, seven days after the reception of these general sales terms & conditions, the sending report sheet testifying, the present general sales terms & conditions can not be modified, thus will be considered as valid and accepted by the clients, and will be the only general sales terms & conditions applicable and prevailing.
1. SERVICES TO SUPPLY & MODIFICATIONS
All the services to supply are listed in the pro forma invoice, quantified and rated, accompanying this document. The updating of the pro forma invoice will be done throughout the period of the file treatment, taking into consideration all the modification that may occur. The rates applicable on the services will be the base of the final invoice.
2. PRESENTATION OF THE RATES
All rates are net of commissions unless specified
All rates don’t include VAT unless specified
All rates are shown in USD, AED or EUR
3. CASH MONEY DISTRIBUTION
If the client wishes VIM Experiences & Events to distribute monetary cash allowances to participants, we shall be pleased to do so and to maintain records (against signature) on behalf. We make a nominal charge of 10% for administration taxes on this service.
4. PAYMENTS OF EXTRAS & INCIDENTALS
If you wish to transfer incidental accounts or any service to the master bill, we are pleased to handle this. We will make then a service charge of 10% for this facility.
5. MEANS OF PAYMENT
Payments can be made through bank transfer, bank details will be specified in the invoice or through credit card (Visa & Mastercard). Payment made with a credit card will go through an online payment gateway provided by Paytabs who will guarantee the security and confidentiality of the transaction according to the latest security standards. We do not store any credit card information on our website, nor have access to this information.
6. CANCELLATION FEES & REFUNDS
Partial or total cancellation fees will be defined on a case by case basis depending on the nature of the services provided.
In the case of an approved cancellation, after deduction of all applicable fees, all deposits due will be refunded within the next 7 working days through the same mean of payment that was used for the initial payment.
Refund requests will be accepted anytime between the moment of confirmation and one (1) month after completion of services.
7. RESPONSIBILITIES
Responsibilities
VIM Experiences & Events acts as an intermediary between its client and the suppliers (such as transportation companies, hotels, restaurant, etc.) involved in the services included in the program, declining thus, any responsibility in adjustments or lack in those services, as well as any injuries, accidents, delay or any other occurrence that may happen during the course of the program to the participants or their personal values.
Force majeure cases
VIM Experiences & Events inability to provide services will incur no liability due to the result of acts of God, acts of governments or other authorities, hostilities, civil disturbances, strikes, riots, epidemics, quarantines, delays or as a result of causes beyond VIM Experiences & Events’ control.
8. CLAIMS & INSURANCES
Claims on services
Claims regarding a non delivery of services such as conference rooms, technical failure of a transportation mean, impossibility for the service of a meal, and this outside the force majeure cases above mentioned, and outside the direct responsibility of VIM Experiences & Events should be the subject of formal statement addressed in writing and on the spot to the supplier. Passed a delay of 24 hours after the statement of the incident, no claims will be taken into consideration.
Claims on value damages and robbery
In case of damages on personal value or robbery, VIM Experiences & Events will have the recognized responsible suppliers’ insurances prevailing. A formal statement of the incident should be made and a written claim should be addressed on the spot, either to the supplier in question, or to the competent local authorities.
Insurance
Although most of our suppliers have insurance for the services they provide, we strongly suggest that all participants should be advised to make personal travel insurance covering all risks.
9. DISPUTE & LITIGATION
Dispute & suspension of obligations
All disputes or disagreement based on the interpretation of these above mentioned general sales terms & conditions should be addressed in writing to VIM Experiences & Events in a period of seven (7) days following the reception of the document. Passed this period, these general sales terms & conditions will be considered as valid and accepted by the client.
The non-respect of these general sales terms & conditions can signify a tacit rupture of collaboration between VIM Experiences & Events and its client, and consequently suspend VIM Experiences & Events of all its obligations and responsibilities.
Litigation
Prevailing in priority a friendly solution, invites its clients to address in writing to VIM Experiences & Events all elements of the litigation. All litigation that would not have been possible to solve in a friendly way between the two parties will be submitted to the appropriate commercial chambers for arbitration.
If the issue goes beyond the intervention field of the above mentioned entity, only the court of commerce will be competent for all litigation that may occur on the interpretation or execution of these present general sales terms & conditions.
10. INTELLECTUAL PROPERTY
(All content remains the same, replacing “we/us” as already referring to VIM Experiences & Events.)
18. PRIVACY
We will handle your personal information in accordance with the law of Spain.
19. GOVERNING LAW
To the maximum extent permitted by law, these Terms and Conditions and your use of the Website are governed by the laws of Spain. You hereby consent to the non-exclusive jurisdiction and venue courts in Spain in all disputes arising out of or relating to the use of this Website and these Terms and Conditions.
20. AMENDMENTS
Except as otherwise specified, we may amend these Terms and Conditions at any time without notice to you by posting amended Terms and Conditions on our Website. The amended Terms and Conditions will take effect immediately when they are posted on our Website.
21. TERMINATION
We may terminate Terms and Conditions, and any other agreement between us, immediately if you breach any of these Terms and Conditions.
22. OUR RELATIONSHIP
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended to be created between you and us by these Terms and Conditions.
23. GENERAL
If any of these Terms and Conditions is in invalid or unenforceable, it will be struck out, and the remaining terms will remain in force.
Headings are for reference purposes only.
If we do not act in relation to a breach by you or others of these Terms and Conditions, this does not waive our right to act with respect to subsequent or similar breaches.
In these Terms and Conditions, the term "Website" includes any email bulletins or other content that we provide to you via or initiated from this Website.
These Terms and Conditions were last updated 08 May 2019.