PRIVACY POLICY

1. General

This website at www.vimexperiences.com (the "Website") is owned by VIM Experiences & Events ("we", "us"). By registering and/or using this Website, you agree to the following terms, rules, and regulations without limitation or qualification ("Privacy Notice").

We may revise this Privacy Notice at any time. You are bound by such revisions and should therefore review this notice periodically. Your use of this Website indicates your acceptance of this notice. If you do not agree with this Privacy Notice, please do not use this Website.

This Privacy Notice (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which we will process any personal information we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

2. What Information Do We Collect and For How Long?

We may collect and process the following data about you:

2.1. Information you provide to us

You may provide us with information, including information that may identify you ("Personal Data"), by filling in forms on the Website (such as the contact form), when you communicate with us by phone, email or otherwise, and when you report a problem with our Website.

The information you provide may include:

  • 2.1.1. Mandatory information required to access the services we provide, including your name, date of birth, gender, mobile phone number, and ID number. All these fields may be mandatory. We will not be able to provide our services if the required information is not provided.

  • 2.1.2. A postal address;

  • 2.1.3. A record of any correspondence between you and us;

  • 2.1.4. Details of your visits to our Website and the resources you access;

  • 2.1.5. Information we may request when you report a problem with our Website, such as the subject of your support request;

  • 2.1.6. Location data where you have consented to its collection and processing; and

  • 2.1.7. Passport, driving license, ID card, and any other documents you agree to provide to us.

2.2. Information we collect automatically

With regard to each of your visits to our Website, we may collect, in accordance with applicable laws and where required with your consent, information related to the devices you use and the networks you are connected to when using our services.

This may include:

Your IP address, login information, browser type and version, browser plug-in types and versions, operating system and platform, advertising identifier, information about your visit (including URL clickstream to, through and from our Website), products viewed or searched for, download errors, length of visits to certain pages, and page interaction.

We collect this information using various technologies, including cookies.

3. How Do We Use the Information We Collect?

We use the information we collect to:

  • 3.1. Fulfill our obligations arising from any contracts entered into between you and us and to provide you with the information and services you request.
    This processing is necessary for the performance of our contractual obligations.

  • 3.2. Send you service-related information via email, SMS, or other communication channels.
    This processing is necessary for contractual performance and/or carried out with your consent.

  • 3.3. Process payments or transfer payments collected on your behalf.
    This processing is necessary for contractual performance.

  • 3.4. Ensure compliance with (i) applicable laws, (ii) our Terms and Conditions, and (iii) this Privacy Notice.
    This processing is necessary for contractual compliance, legal obligations, and/or legal claims.

  • 3.5. Notify you about changes to our services.
    This processing is necessary for contractual and/or legal purposes.

  • 3.6. Verify identity documents such as passports, driving licenses, and ID cards.
    This processing is based on your consent, legal obligations, and/or legal claims.

4. Who Are the Recipients of Your Data and Why?

  • 4.1. When you use our services, certain information may be shared with our team and/or business partners strictly on a need-to-know basis.

  • 4.2. We may also work with third-party providers such as technical service providers, payment processors, identity verification services, and analytics providers.

  • 4.3. We only share your Personal Data when necessary:

    • To perform a contract with you;

    • As part of the booking process to deliver services;

    • When required by law or to protect rights, safety, or legal claims.

  • 4.4. Where permitted by law, we may combine your data with information from partners for the purposes described above.

5. Communications (Email & SMS)

In accordance with applicable laws and where required with your consent, we may use your data for direct marketing purposes, such as sending newsletters, event invitations, or relevant offers.

6. Your Rights

You have the right to:

  • Access your personal data;

  • Request correction or restriction of processing;

  • Object to processing (especially for marketing);

  • File a complaint with a data protection authority.

We may retain certain data where legally required.

7. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy policies and recommend reviewing them before submitting personal data.

8. Changes to This Privacy Notice

Any changes will be posted on this page. Where appropriate, we will notify you or request your consent.

9. Contact

If you have any questions regarding this Privacy Notice or your Personal Data, please contact us via our website or email.

Version date: May 18, 2023